Privacy Policy

Last updated: January 1, 2026

This Privacy Policy describes how iWild Casino ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with German and European Union data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

Personal Information

When you create an account with iWild Casino or use our services, we may collect the following personal information:

  • Full name, date of birth, and gender
  • Email address and phone number
  • Residential address and country of residence
  • Identity verification documents (passport, driver's license, or ID card)
  • Payment information and banking details
  • Username and password for iWild Casino login

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on our site
  • Referral sources and website navigation patterns
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

Account Management

To create and maintain your iWild account, process your registration, and enable secure access through iWild Casino login functionality.

Service Provision

To provide gaming services, process deposits and withdrawals, and manage your gameplay experience on our platform.

To ensure compliance with German gambling regulations and age verification requirements as mandated by the Interstate Treaty on Gambling (GlüStV).

Legal Compliance

To comply with anti-money laundering (AML) regulations and know-your-customer (KYC) requirements under German and EU law.

To maintain records as required by the German Gaming Authority and other regulatory bodies.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Regulatory Compliance

With German gaming authorities, financial intelligence units, and other regulatory bodies as required by law.

Service Providers

With trusted third-party service providers who assist us in operating our website, processing payments, or providing customer support.

All service providers are contractually bound to protect your information and use it only for the specified purposes.

Legal Requirements

When required by law, court order, or legal process, or to protect our rights, property, or safety, or that of our users or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

  • SSL encryption for all data transmissions
  • Secure servers located in Germany and EU
  • Regular security audits and vulnerability assessments
  • Access controls and employee training programs
  • Secure payment processing systems

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

Your Rights Under GDPR

As a resident of Germany or the European Union, you have the following rights regarding your personal data:

Right of Access

You have the right to request information about the personal data we hold about you and receive a copy of such data.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data, subject to certain legal obligations and retention requirements.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

  • Account information: Retained while your account is active and for 5 years after closure
  • Transaction records: Retained for 5 years as required by German AML regulations
  • Identity verification documents: Retained for regulatory compliance purposes
  • Marketing communications: Until you opt out or withdraw consent

After the retention period expires, we will securely delete or anonymize your personal information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze website usage, and provide personalized content.

Types of cookies we use:

  • Essential cookies: Required for basic website functionality
  • Performance cookies: Help us analyze website usage and improve performance
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

International Data Transfers

We primarily process your data within Germany and the European Union. In cases where data is transferred outside the EU, we ensure adequate protection through:

  • European Commission adequacy decisions
  • Standard contractual clauses
  • Binding corporate rules
  • Other legally recognized safeguards

All international transfers comply with GDPR requirements and German data protection laws.

Responsible Gaming and Privacy

As part of our commitment to responsible gaming, we may collect and process information related to your gaming behavior to identify potential signs of problem gambling.

This information is used to:

  • Monitor gaming patterns and spending limits
  • Provide self-exclusion tools and cooling-off periods
  • Offer support resources and referrals to problem gambling organizations
  • Comply with German responsible gaming regulations

We may share this information with German addiction counseling services or regulatory authorities when required by law or to protect player welfare.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidelines.

When we make material changes, we will:

  • Post the updated policy on our website
  • Update the "Last Updated" date
  • Notify you via email or website notification
  • Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

Data Protection Officer
iWild Casino
Email: [email protected]
Address: [Company Address in Germany]

You also have the right to lodge a complaint with the German data protection supervisory authority:

Federal Commissioner for Data Protection and Freedom of Information (BfDI)
Graurheindorfer Str. 153
53117 Bonn, Germany
Website: www.bfdi.bund.de

This Privacy Policy is effective as of January 1, 2026, and applies to all information collected by iWild Casino through our website and services.